Jeffrey Townsend

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Senior Manager of Solutions Developers

Senior solutions leader blending agile delivery, project management, product ownership, and automation to accelerate multichannel releases.

United StatesSenior Manager of Solutions Developers at Cotiviti, Inc.

About

I’m looking to lead solutions delivery where agile product ownership, automation, and quality standards matter. I want to partner with cross-functional teams to deliver compliant products, grow engineering efficiency, and modernize workflows with practical AI. I lead solutions development with a project manager mindset mitigating risk, reviewing designs and tests, and ensuring deliverables align with stakeholder expectations. I also designed and owned products by bringing architecture guidance, technical scoping, and rigorous acceptance-criteria validation to multichannel releases (Direct Mail, SMS, Secure Digital, and Live Agent). Across my roles, I’ve driven measurable efficiency gains—proposing automation for reporting that decreased man-hours by 10%, using KPIs to identify issues and remediate them to reduce ticket creation by 15%, and creating standards and documented processes that reduced individual bugs by 20%. I’ve also influenced data governance by designing a cross-program data container and outreach prioritization sorter. I’m methodical and growth-oriented. I’m a Certified SAFe® 5 Agilist and currently pursuing a PMP certificate to further my training and expertise in my field. I evaluate tools through OKRs to improve throughput while adhering to the highest standards. Through training and peer reviewing teams situated across the US and India and addressing HITRUST non-compliance risks alongside Engineering and IT, I focus on repeatable delivery, quality, and modern automation. Using these skills, I achieve high value organization results for the companies I work for and the clients that I serve.

Experience

Senior Manager of Solutions Developers
Cotiviti, Inc.
Managed global team of solutions developers and oversaw delivery of Direct Mail, SMS, Secure Digital, and Live Agent channels by reviewing designs and tests against stakeholder acceptance criteria. Acted as a Product Owner for the agile PI process, Project manager, provided architecture guidance, and improved reporting automation efficiency.
Agile PI

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About

Experience

Senior Manager of Solutions Developers

Cotiviti, Inc.

Managed global team of solutions developers and oversaw delivery of Direct Mail, SMS, Secure Digital, and Live Agent channels by reviewing designs and tests against stakeholder acceptance criteria. Acted as a Product Owner for the agile PI process, Project manager, provided architecture guidance, and improved reporting automation efficiency.

Agile PI

Jeffrey Townsend

About

Experience

Senior Manager of Solutions Developers

Jeffrey Townsend

About

Experience

Senior Manager of Solutions Developers

Manager of Solutions Developers

Manager of Solutions Developers

Solution Developer Team Lead

Senior Solutions Developer

Application Developer

Application Developer (contractor)

Lab Assistant

Education

University of Delaware