Jehangir Pardiwalla

I've led enterprise client delivery, account governance, customer retention, and commercial growth across healthcare, BFSI, telecom, insurance, and technology-enabled services for more than 18 years. At SimplifyHealthcare, I led US healthcare product-configuration and client-facing delivery initiatives, aligning customer and regulatory requirements with internal teams. I used Agile/Scrum governance, UAT defect analysis, and RCA to manage delivery risks, dependencies, quality, and continuous improvement. At Facile InfoServ and Access Healthcare, I managed client portfolios, program delivery, and healthcare revenue-cycle operations, including 300+ FTEs across billing, accounts receivable, collections, and denial management. I improved client retention by 16% through an Early Warning System and delivered a 23% productivity improvement through Lean initiatives, KPI governance, workflow improvements, WFM restructuring, and automation suggestions. I've also converted a competitive four-vendor POC at HDFC Life into a business acquisition and supported a 100+ FTE transition and migration. I bring structured governance, executive reporting, stakeholder alignment, commercial negotiation, and practical follow-through to complex client and operational programs.