Jelaika Sofia Marquez

Looking for a job

Social Media Manager

Social Media Manager at Cold Creek Builders who created branded content and videos, strengthened audience engagement, and analyzed performance.

PhilippinesSocial Media Manager at Cold Creek Builders

Experience

Social Media Manager
Managed the company's social media and digital presence across Instagram, Facebook, and Google Business Profile by developing, designing, scheduling, and publishing brand-aligned content. Increased audience engagement through strategic content planning and analyzed performance metrics to drive data-informed marketing decisions.
Social Media ManagementContent CreationGraphic DesignVideo EditingContent PlanningAnalyticsInstagramFacebookGoogle Business Profile
Video Editor
Edited and produced podcast video and audio content by enhancing clarity, sound quality, and audience engagement. Added captions, transitions, graphics, and audio enhancements while maintaining consistent branding and collaborating with clients to meet content requirements and deadlines.
Video EditingAudio EditingCaptionsTransitionsGraphicsBrandingMedia OrganizationClient Collaboration
Customer Service Representative
Teleperformance
Delivered high-quality customer service through inbound and outbound calls by resolving customer inquiries and concerns efficiently. Accurately documented interactions in CRM systems, met key performance metrics and service-level targets, and collaborated with team members to ensure consistent service quality and customer satisfaction.
Customer ServiceInbound CallsOutbound CallsIssue ResolutionCRM documentationPerformance MetricsTeamwork
Office Secretary
Managed daily administrative operations by organizing records and filing systems, coordinating schedules and meetings, and handling email and phone communications. Prepared reports and documents, performed accurate data entry using Microsoft Office and Google Workspace, and supported overall office efficiency.
Administrative SupportRecord keepingSchedulingEmail ManagementData EntryMicrosoft OfficeGoogle Workspace

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Experience

Social Media Manager

Managed the company's social media and digital presence across Instagram, Facebook, and Google Business Profile by developing, designing, scheduling, and publishing brand-aligned content. Increased audience engagement through strategic content planning and analyzed performance metrics to drive data-informed marketing decisions.

Social Media ManagementContent CreationGraphic DesignVideo EditingContent PlanningAnalyticsInstagramFacebookGoogle Business Profile

Video Editor

Edited and produced podcast video and audio content by enhancing clarity, sound quality, and audience engagement. Added captions, transitions, graphics, and audio enhancements while maintaining consistent branding and collaborating with clients to meet content requirements and deadlines.

Video EditingAudio EditingCaptionsTransitionsGraphicsBrandingMedia OrganizationClient Collaboration

Customer Service Representative

Teleperformance

Delivered high-quality customer service through inbound and outbound calls by resolving customer inquiries and concerns efficiently. Accurately documented interactions in CRM systems, met key performance metrics and service-level targets, and collaborated with team members to ensure consistent service quality and customer satisfaction.

Customer ServiceInbound CallsOutbound CallsIssue ResolutionCRM documentationPerformance MetricsTeamwork

Office Secretary

Managed daily administrative operations by organizing records and filing systems, coordinating schedules and meetings, and handling email and phone communications. Prepared reports and documents, performed accurate data entry using Microsoft Office and Google Workspace, and supported overall office efficiency.

Administrative SupportRecord keepingSchedulingEmail ManagementData EntryMicrosoft OfficeGoogle Workspace