Jenna Lamond

Professional Coding Compliance Auditor and Educator

Conducts ongoing E/M compliance audits of 800+ providers, reviews coding across all specialties, and prepares provider education reports. Proficient in Epic EHR, SelectCoder, and Microsoft Office suite.

E&M AuditingICD 10 CMCPTHCC CodingModifiersNCCIHCPCSMedicareMAC ProtocolsEpic EHRSelect CoderMicrosoft OfficeExcelHealthicityPowerPointTeams

Litigation Coder II

Progressive Corporation

Performed Rx fee schedule calculations, composed Rx letters, and prepared EAPG affidavits. Investigated dispute details using the American Arbitration Association Modria Resolution Center.

Prescription Drug PricingRedbookEAPGsMitchell Decision PointAAA ArbitrationModriaLegal databases

Medical Coder II

Progressive Corporation

Audited and processed provider bills ensuring compliance with NYS Worker's Comp Fee Schedule. Handled complex specialty queues and mentored new coders.

Medical CodingWC Fee ScheduleIMEDRGFee Schedule ReviewHealthcare Cost ContainmentNYEAPGSOP DevelopmentTrainingMentorship

Medical Coder I

Progressive Corporation

Audited and processed provider bills in Coding 1 and Approved For Pay queues. Handled specialty queues and mentored new hires.

Medical CodingAuditQueue ManagementMentorship

Online Intern Program

AAPC

Coded 600 medical charts across multiple specialties and researched RVUs, NCCI edits, and guidelines. Obtained removal of 'Apprentice' designation from CPC.

Medical CodingCPCRVUsNCCIPatient Chart Audits

Business Office and Operations Manager

Oversaw daily operations of a dog boarding and training facility, including client communications, billing, and payments. Implemented a new registration database and organized transportation routes.

Operations ManagementClient CommunicationBillingDatabase ImplementationGoogle Office SuiteExcelGingr

Office Manager and Director of Communications

Handled registrar duties, student report cards, and school-wide communications. Implemented a new parent database and performed unofficial school nurse duties.

Office ManagementCommunication SkillsRegistrar DutiesDatabase ImplementationFirst Aid CPRDiabetes Management

Director of Advancement and Alumni Relations

Coordinated all aspects of Annual Appeal mailing, managed fundraising events, and communicated with donors and alumni.

FundraisingDonor RelationsEvent ManagementDatabase ManagementCommunication Skills

Development Coordinator

Coordinated Annual Appeal mailing, managed fundraising events, and communicated with donors and alumni.

FundraisingDonor RelationsEvent ManagementDatabase ManagementCommunication Skills

Stay-at-Home Parent, Household Manager and Community Volunteer

Managed household and volunteered in the community.

Executive Assistant to the Head of the Literary Department

Answered phone lines, maintained files for over 300 clients, coordinated manuscript submissions, and managed schedules.

Administrative SupportClient ManagementManuscript PreparationSchedulingTranscription

Second Assistant, Literary Department

Provided auxiliary phone and filing support, negotiated permissions rights, and read unsolicited manuscripts.

Administrative SupportPermissions NegotiationManuscript Reading