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Jennifer Austria
Looking for a jobCustomer Service Representative
Customer Service Representative at FRIDAYPLANS who handled account, order, and shipment inquiries across calls, chat, and email.
PhilippinesCustomer Service Representative at Friday Plans
Experience
Customer Service Representative
Handled inbound calls, live chats, and email inquiries regarding customer accounts, orders, and shipments. Documented interactions in Zendesk and collaborated with team members to resolve issues.
ZendeskCustomer ServiceInbound CallsLive ChatEmail SupportOrder ManagementDocumentation
E-Commerce Customer Service Representative
Managed end-to-end Amazon Seller Central and Garden & Pond Depot operations, including order processing, refunds, and customer disputes. Optimized product listings and monitored customer feedback to improve service.
Amazon Seller CentralZendeskOMSOrder ManagementRefundsReturnsCustomer ServiceProduct Listing OptimizationMicrosoft Dynamics 365
B2C Sales Representative
Delivered customer support via chat and phone while maintaining a 95% satisfaction rating. Managed 40-80 customer interactions daily and exceeded sales targets by 21% through consultative selling.
Customer ServiceSalesConsultative SellingLive ChatPhone SupportSoftware ActivationOrder TrackingKPI Management
Subject Matter Expert
Selected as part of the Leadership Team to handle high-level escalations and frontline support. Coached and mentored team members to improve quality scores and productivity.
Escalation HandlingTeam MentoringService Level ManagementAverage Handling Time (AHT) ManagementOperational EfficiencyQuality Improvement
Customer Service & Technical Support
Assisted customers with cancellations, refunds, returns, and advanced troubleshooting. Utilized internal systems to document cases and monitor feedback.
Customer ServiceTechnical SupportTroubleshootingDocumentationCase Management
Education
Kolehiyo Ng Subic
Completed a Computer Programming program at Kolehiyo Ng Subic from 2014 to 2016.
Completed a Computer Programming program at Kolehiyo Ng Subic from 2014 to 2016.
Bataan Peninsula State University
Earned an Associate in Computer Technology from Bataan Peninsula State University from 2012 to 2013.
Earned an Associate in Computer Technology from Bataan Peninsula State University from 2012 to 2013.
Jose C. Payumo Jr. Memorial High School
Completed high school education at Jose C. Payumo Jr. Memorial High School from 2008 to 2012.
Completed high school education at Jose C. Payumo Jr. Memorial High School from 2008 to 2012.