Jennifer Goodwin

Senior Scheduling Specialist

Manage scheduling requests and inquiries, reviewing account history before every update. Update and document customer accounts accurately and completely.

SchedulingCRMDocumentationCustomer ServiceOutlook

Roadside Assistance Agent

Coordinated service dispatch between customers and tow companies to keep requests on schedule. Contacted customers with service updates and documented each case.

DispatchCustomer ServiceDocumentationComputer Literacy

Sales and Support Associate

GoDaddy

Resolved customer-reported technical issues through troubleshooting, escalation, and clear documentation. Shared customer feedback with the development team to improve the user experience.

Technical SupportTroubleshootingDocumentationCustomer Feedback

Research Assistant

Conducted phone-based research studies and accurately coded calls. Recorded precise responses and worked within Voxco, Putty, and Amazon Workspace.

VoxcoPuttyAmazon WorkspaceData EntryTelephone Research

Technical Support Representative (Seasonal)

TurboTax

Provided phone-based technical support for Windows and Mac OS users. Documented customer issues and guided customers through the TurboTax website and software.

Technical SupportWindowsMacOSDocumentationCustomer Guidance

Professional Cleaner

Cleaned homes and businesses to a high standard while managing time, supplies, and a daily schedule.

CleaningTime ManagementScheduling

Line Cook

Prepared food in bulk, executed recipes accurately, and upheld sanitation standards. Position ended due to COVID-19 layoffs.

Food PreparationRecipe ExecutionSanitation