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Jephitha Jotham
Looking for a jobFreelance User Assistance Developer
I create clear SaaS documentation that improves customer self-service, feature adoption, and product understanding.
KenyaFreelance User Assistance Developer at Upwork
About
I create customer-facing documentation that helps SaaS users understand products, complete tasks, and adopt new features with confidence.
At Harri, I led documentation for the Talent Acquisition platform, updated more than 200 legacy articles, and improved information architecture and searchability for an evolving enterprise product.
At Gonnaorder B.V., I authored 150+ help center articles and maintained 100+ legacy resources, documenting workflows that supported onboarding, self-service, and feature adoption.
As a freelance User Assistance Developer and Technical Writer, I work directly with founders and developers to turn product workflows into task-focused help content, guides, release notes, UI text, and in-app assistance.
Experience
Freelance User Assistance Developer
Delivered software documentation and user assistance for SaaS clients, including help center articles, user guides, release notes, and UI text. Revamped a startup's knowledge base and managed documentation in Zendesk, Help Scout, and WordPress.
ZendeskHelp ScoutWordPressMarkdownHTMLCSSGitHubContent AnalyticsKnowledge Base Management
Lead Product Writer
Led product documentation for Harri's Talent Acquisition platform, updating over 200 legacy articles and creating user guides for new features. Used content analytics and customer feedback to improve documentation quality and self-service.
Product documentationInformation Architecture