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Jeremiah Noel Tuazon
Looking for a jobFraud Detection Officer
Fraud Detection Officer at ANZ investigating suspicious transactions and documenting findings to support fraud prevention.
PhilippinesFraud Detection Officer at ANZ
Experience
Fraud Detection Officer
Investigate potentially fraudulent transactions and customer activity using account behavior, transaction patterns, and risk indicators. Assess suspicious activity, document findings, and support fraud prevention initiatives.
Fraud DetectionFraud InvestigationTransaction MonitoringSuspicious Activity ReviewCase ManagementRisk AssessmentData AnalysisDocumentation
HR Analyst / Learning Operations Associate
Supported HR analytics, employee data quality, validation, reporting, and LMS administration for an Australian mining client. Previously supported fraud and security verification for various clients.
HR AnalyticsData QualityReportingRecords ManagementLMS administrationFraud Detectionsecurity verificationCompliance
Customer Service Representative (Escalations)
Managed escalated concerns for a US-based car rental company, including complaints, account inquiries, and disputed charges. Used Zendesk for ticket management and documentation.
Customer ServiceEscalation ManagementZendeskTicket ManagementDocumentationCommunication Skills
Chat Support / Billing Support Representative
Provided chat-based billing support, handling billing inquiries, payment concerns, and charge discrepancies. Documented interactions and coordinated resolutions with appropriate teams.
Billing SupportCustomer ServiceLive ChatDocumentationIssue Resolution
Social Media Manager
Managed Globe Telecom's social media accounts, responding to customer queries and monitoring support queues. Prepared hourly monitoring and operational reports.
Social Media ManagementCustomer ServiceMonitoringReportingEscalation Management
IP Relay Representative
Facilitated accessible communication services with accuracy, discretion, and confidentiality.
Back Office Specialist / Business PRESTO
TELUS International Philippines
Resolved escalated business-customer technician issues and conducted root-cause analysis.
Root Cause AnalysisEscalation ManagementTechnical Support
Education
Trinity University of Asia
Bachelor of Science in Psychology from Trinity University of Asia, completed from 2009 to 2013.
Bachelor of Science in Psychology from Trinity University of Asia, completed from 2009 to 2013.
University of Santo Tomas
Prior study in Psychology at the University of Santo Tomas from 2008 to 2009.
Prior study in Psychology at the University of Santo Tomas from 2008 to 2009.
Alison
Diploma in Fraud Management from Alison.
Alison
Fraud Detection and Prevention certification from Alison.
Basel Institute on Governance
Operational Analysis of Suspicious Transaction Reports from the Basel Institute on Governance.
IBM SkillsBuild
Cybersecurity Fundamentals certification from IBM SkillsBuild.
Alison
Certification in Fraud Management and Anti-Money Laundering from Alison.