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Jermaine Francis
Looking for a jobLive Support Agent
I support SaaS users, manage customer systems, and resolve technical issues.
JamaicaLive Support Agent at Arise Virtual Solutions (Jamaica) Limited
About
I've supported Quetext users worldwide at LTV SaaS Growth V, troubleshooting software issues through Zendesk email and live chat. I managed customer accounts, subscriptions, payment disputes, and SQL-based data migrations while working closely with developers on testing, bugs, and feature requests.
I also provide part-time administration and IT support for SM&F Maintenance, managing invoices, purchase orders, reconciliations, reports, and documentation. With a BSc in Computing from the University of Technology, Jamaica, I bring application support, system administration, database, and customer-service experience.
Experience
Live Support Agent
Delivered high-quality technical and customer support as a Guest Care Specialist and Travel Hotline Agent for Carnival Cruise Line.
Technical SupportCustomer SupportGuest CareTravel Customer Service
LinkedIn Profile
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Education
University of Technology, Jamaica
Bachelor of Science in Computing with a major in Information Technology and a minor in Information Systems, completed in 2021.
Bachelor of Science in Computing with a major in Information Technology and a minor in Information Systems, completed in 2021.