Jerusah Kundu

Open to opportunities

Patient Transport & Supply Chain

I’m an operations and logistics specialist improving NEMT dispatch and premium guest experiences.

KenyaPatient Transport & Supply Chain at Khamulati Medical Services

About

I’m a passionate, results-driven operations, hospitality, and logistics specialist with over four years of hands-on experience executing high-volume dispatching, short-term rental management, and specialized Non-Emergency Medical Transportation (NEMT) operations. In my healthcare logistics work, I coordinated daily dispatching and routing for mixed fleets, matched vehicle capabilities to patient mobility needs, and streamlined arrival and discharge timing with clinical staff and patient families. I also enforced rigorous pre-trip safety and infection-control audits, including HIPAA compliance and EVV systems. On the hospitality side, I launched and independently managed a short-term rental across Airbnb and Booking.com, handling 24/7 guest communications, dynamic pricing, and strict multi-channel calendar synchronization. Whether it’s a medical transit crisis or a tight turnover window, I stay calm, prioritize urgency, and maximize asset utilization.

Experience

Patient Transport & Supply Chain
Coordinated daily dispatching and routing for a mixed medical fleet, matching vehicle capabilities to patient mobility needs (ambulatory, wheelchair, stretcher). Managed end-to-end NEMT logistics, scheduling, family communication, and compliance tasks including infection-control and HIPAA-related protocols.
DispatchingSchedulingRoute OptimizationPatient Mobility TieringPatient AdvocacyFamily liaisonCrisis ManagementConflict ResolutionHIPAA complianceMedical Equipment and Transfer SuppliesGoogle WorkspaceRouteGenieModivcare
Short-Term Rental Ops Lead

Education

RouteGenie
Completed RouteGenie NEMT Workspace training, including ISI Technology Service Desk and Onramp documentation.
RoutingBox Academy
Completed self-paced RoutingBox System training through RoutingBox Academy for the RoutingBox and Video Operations Suite.
ALXAfrica
Completed ALXAfrica Virtual Assistant certification in September 2023.
Completed ALXAfrica Virtual Assistant certification in September 2023.
The Technical University of Kenya
Earned a Bachelor of Commerce in Logistics and Supply Chain Management at The Technical University of Kenya in Nairobi (2013–2016).
Earned a Bachelor of Commerce in Logistics and Supply Chain Management at The Technical University of Kenya in Nairobi (2013–2016).

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About

Experience

Patient Transport & Supply Chain

Coordinated daily dispatching and routing for a mixed medical fleet, matching vehicle capabilities to patient mobility needs (ambulatory, wheelchair, stretcher). Managed end-to-end NEMT logistics, scheduling, family communication, and compliance tasks including infection-control and HIPAA-related protocols.

DispatchingSchedulingRoute OptimizationPatient Mobility TieringPatient AdvocacyFamily liaisonCrisis ManagementConflict ResolutionHIPAA complianceMedical Equipment and Transfer SuppliesGoogle WorkspaceRouteGenieModivcare

Short-Term Rental Ops Lead

Education

RouteGenie

Completed RouteGenie NEMT Workspace training, including ISI Technology Service Desk and Onramp documentation.

RoutingBox Academy

Completed self-paced RoutingBox System training through RoutingBox Academy for the RoutingBox and Video Operations Suite.

ALXAfrica

Completed ALXAfrica Virtual Assistant certification in September 2023.

The Technical University of Kenya

Earned a Bachelor of Commerce in Logistics and Supply Chain Management at The Technical University of Kenya in Nairobi (2013–2016).