Loading profile…
Jessica Rubio
Looking for a jobTechnical Operations Administrator
Customer experience and operations specialist at Apple who cut repair cycle time by 40% using SAP and Tableau insights.
United StatesTechnical Operations Administrator at Apple Inc.
Experience
Technical Operations Administrator
Led a team of over 30 technicians in a 100-employee Apple service environment, focusing on training, performance management, and process improvements. Utilized Tableau and SAP to drive data-driven decisions, increase ticket sales by 15%, and cut repair cycle time by 40%.
TableauSAPKPI ReportingInventory ControlTeam LeadershipTrainingProcess ImprovementData VisualizationCustomer ExperienceSchedulingCompliance Training
Digital Strategy Consultant
Worked on a cross-functional consulting team to enhance digital strategy, customer engagement, and online user experience for Huggies. Built a research-backed strategy addressing parental anxiety and proposed an AI-powered chatbot and influencer engagement model.
Digital StrategyCustomer EngagementOmnichannelAIInfluencer StrategyCustomer Journey OptimizationMarketing ActivationsTikTokInstagramYouTube
Strategic Marketing Consultant
Consulted with senior leadership to streamline Herbalife's digital presence, improve product discovery, and strengthen consumer engagement. Conducted homepage audits, supported AI chatbot implementation, and proposed social media content improvements.
UX AuditsAISubscription ModelsSocial EngagementExecutive CommunicationPerformance DashboardsDigital Strategy
Product Specialist
Supported product launches and in-store experiences as part of a frontline team, delivering personalized solutions and training staff in customer engagement strategies. Exceeded quarterly targets by 15% and contributed to a 20% rise in launch revenue.
Customer SolutionsSalesProduct DemonstrationsProduct LaunchMentorshipOnboardingCustomer Engagement
Special Projects Communications Assistant
Supported data-driven communications operations, stakeholder engagement, and process optimization to scale promotional outreach across campus residential communities. Designed and implemented a systemized submission process for student organizations.
Data ManagementProcess DesignWorkflow OptimizationStakeholder PartnershipMarketing AdvisoryAudience EngagementOrganizational Operations
Education
Pepperdine University
Master of Business Administration from Pepperdine University, completed in August 2025.
Master of Business Administration from Pepperdine University, completed in August 2025.
Pepperdine University
Master of Science in Management and Leadership from Pepperdine University, completed in April 2023.
Master of Science in Management and Leadership from Pepperdine University, completed in April 2023.
University of California, Los Angeles
Bachelor of Arts in Anthropology with a minor in Education from the University of California, Los Angeles, completed in June 2016.
Bachelor of Arts in Anthropology with a minor in Education from the University of California, Los Angeles, completed in June 2016.