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Jessica Tesoniero
Looking for a jobHospitality Manager & Sommelier Host
Customer experience specialist with 10+ years in hospitality in London and Italy. Native Italian, fluent English (C1). Open to remote roles.
ItalyHospitality Manager & Sommelier Host at Cantina Tredaniele
About
At a premium winery in southern Italy, I manage the guest experience for Italian and international visitors, leading winery tours and food and wine tastings in English and Italian. I also present and sell the estate's wines and boutique products.
Across guest-facing roles in Italy and London, I've handled reservations, guest enquiries and complaints, and supported teams through supervision and staff training. I'm seeking a full-remote role in customer experience, customer success or client support.
Experience
Hospitality Manager & Sommelier Host
Manage the full guest experience for Italian and international visitors at a premium winery restaurant. Plan and lead guided winery tours and food and wine tastings in English and Italian, presenting and selling the estate's wines and boutique products.
Customer ExperienceWine TastingSalesCash HandlingBookkeepingProcurementStock Control
Guest Services – Barista & Cashier
Front-line point of contact for resort guests: welcome, order taking, POS operations and cash/card payments. Maintained service quality and accuracy during high-volume peak-season periods.
Customer ServicePOSCash HandlingPayments
Receptionist / Front Office Agent
Education
eCampus University
Pursuing a Bachelor's degree in Tourism Sciences and Cultural Heritage Management, currently in progress.
Liceo Classico R.K. Kennedy
Completed a Diploma in Classical Humanities from Liceo Classico R.K. Kennedy in Salerno, Italy.