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Jess L
Looking for a jobHead of Consulting, DACH
Head of Consulting at Grassfish, where I led a four-system integration and migrated 500 customer screens to bespoke IXM-One.
AustriaHead of Consulting, DACH at Grassfish (Vertiseit Group)
Experience
Head of Consulting, DACH
Led a 16-person consulting and delivery organization, managed a €1.25M–€1.3M portfolio, and personally led a four-system integration and migration of 500 screens to bespoke IXM-One.
Enterprise EngagementImplementation LeadershipIntegrationMigrationCustomer CoordinationVendor coordinationTechnical RoadmappingExecutive Stakeholder ManagementDelivery GovernanceTeam LeadershipResource PlanningKPI DashboardsAI Enabled Knowledge Sharing
Professional Development Sabbatical
Completed a Master of Arts degree and German-language study from beginner through C1 level.
Business, Operations & Finance Manager
Built commercial and operating infrastructure for an early-stage SaaS company, supporting go-to-market execution, customer growth, investor readiness, and daily operations.
Go To MarketCustomer AcquisitionRetentionWorkflow SupportGoal SettingPerformance ReviewsFinancial PlanningRevenue TrackingKPI ArchitectureSeed Financing
EMEA Central Services Manager & Experience Director
Led a 24-person international workplace operations and experience team across a multi-country EMEA environment, aligning operating frameworks and service delivery with senior stakeholders.
Workplace OperationsTeam LeadershipStakeholder ManagementService DeliveryTransformation
Workplace Experience Director
Launched a flagship smart workplace, leading a 20+ person team across security, facilities, events, and workplace experience, and established performance metrics and integrated service practices.
Workplace ExperienceTeam LeadershipPerformance MetricsDigital Workplace SolutionsData Informed Service Improvement
Workplace Experience Manager - Visa Europe
Led workplace transformation at Visa's European headquarters, translating employee and client needs into recommendations and service improvements, and facilitated stakeholder workshops.
Workplace TransformationStakeholder WorkshopsBusiness DevelopmentGlobal Innovation Networks
Operations and Market Leadership Roles
Progressed into leadership and commercial ownership, increasing recurring revenue at the Covent Garden Apple Market from approximately £420K to £760K within six months.
LeadershipCommercial OwnershipRevenue Growth
Education
The Open University
Completed a Master of Arts degree in Art and Classical History.
The Open University
Completed a postgraduate course in System Dynamics in Practice.
The Knowledge Academy
Completed PMP exam preparation training.
University of Connecticut
Completed undergraduate studies in Biology.