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Jhessa Mae Rasonable
Open to opportunitiesVirtual Assistant
Versatile hospitality and administrative professional delivering reliable client support.
PhilippinesVirtual Assistant at Canada Tax Refund Support
About
I am a versatile hospitality and administrative professional with hands-on experience in reservations, customer-facing transactions, logistics coordination, and HR support. I have worked in retail, BPO, and airline HR roles where I delivered accurate transactions and high-quality service under pressure.
My background includes managing international hotel bookings, CRA appointment scheduling for Canadian tax refund clients, and coordinating logistics for events and campaigns. I consistently used reservation systems, CRM tools, and HRIS to maintain accurate records and resolve client concerns efficiently.
I am recognized for clear communication, cultural fluency, attention to detail, and dependable administrative execution. I pursue roles where I can apply my hospitality, coordination, and HR skills to improve customer experiences and streamline operations.
Experience
Virtual Assistant
Supported Canadian clients in processing tax refunds and coordinated CRA account setup appointments to improve accuracy and client onboarding efficiency.
Canadian Tax RefundsAppointmentsClient CommunicationDocumentationCompliance
Human Resources Specialist
Administered employee health and welfare programs, processed payroll and travel benefits, and maintained HRIS records to ensure compliance and smooth employee experiences.
Payroll ProcessingBenefits AdministrationHRISCompliance
Logistics Coordinator
Planned and executed logistics for youth sports and hospitality campaigns, coordinating vendors, venues, schedules, inventory, and transportation to ensure timely delivery and event success.
Education
International School for Hotel and Restaurant Management
Completed studies in Hotel and Restaurant Management and progressed to second year college undergraduate coursework.
Saint Peregrine Institute
Completed K to 12 / Senior High School focused on Accountancy, Business and Management.