Loading profile…
Jhudyel Arcilla
Looking for a jobCustomer Service Representative
Customer Service Representative at TTEC who supported Fraud and Payments customers through chat, email, and phone.
PhilippinesCustomer Service Representative at TTEC
Experience
Customer Service Representative
Assisted customers with inquiries about charges, membership, and purchase issues. Provided support for the Fraud and Payments Department through chat, email, and phone.
Customer SupportLive ChatEmail SupportPhone SupportFraudPaymentsCRMProblem SolvingCritical Thinking
Healthcare Representative
Supported insurance verification, pre-authorizations, and coverage questions to remove barriers to patient care. Ensured compliance with HIPAA and organizational policies when handling patient information and communications.
Insurance VerificationPre AuthorizationHIPAA compliancePatient CareCommunication Skills
Outbound Sales Representative
Made cold calls to customers and handled inquiries about their billing information.
Cold CallingSalesBillingCommunication Skills
Education
Next Generation Technological College
Associate's Degree in Office Management Technology from Next Generation Technological College, completed in 2016.
Associate's Degree in Office Management Technology from Next Generation Technological College, completed in 2016.