Jibson Yui Becido

Medical Assistant & Recruitment Officer

Managed patient scheduling, check-ins, payments, insurance verification, phone calls, calendar and email management. Led recruitment activities, including identifying hiring needs, creating job descriptions, posting vacancies, interviewing candidates, and preparing recruitment reports. Coordinated meetings, prepared presentations, and handled general office duties.

Recruitment Lead

Oversaw recruitment processes, sourced candidates, built talent pools, and managed hiring from start to finish. Developed recruitment strategies and collaborated with teams to improve hiring methods.

Team Leader

American Express

Drove business metrics and monitored customer service calls while providing daily coaching to calling executives. Demonstrated accountability in increasing customer satisfaction and contributed to process improvement initiatives.

Team LeadershipCoachingCustomer SatisfactionProcess ImprovementPerformance Monitoring