Joana Zyberi

Customer Experience Manager

Managed customer experience operations, ensuring high-quality service and satisfaction.

Customer Service Officer

Levi's

Provided front-line retail support, handled complaints, returns, and exchanges, processed POS transactions, drove sales and loyalty sign-ups, and maintained store appearance and inventory.

Customer ServicePOSSalesInventory ManagementRetail

Translation and Localization

Translated texts from Japanese to English, edited and proofread, and coordinated translation work within deadlines.

TranslationLocalizationEditingProofreadingJapaneseEnglish

Technical Hardware Testing & Sales Consultant

Diagnosed malfunctions, maintained and upgraded computer hardware, conducted stress tests, and provided technical advice to customers.

Hardware TestingDiagnosticsMaintenancePerformance TestingTechnical Support

Accounting Assistant & Office Administrator

Managed digital invoicing on MyData and Excel, provided administrative support, and assisted with accounting documents and tax declarations.

MyDATAExcelInvoicingAdministrative SupportAccounting

Office Administrator & Sales Consultant

Managed e-shop orders, provided sales support, and handled daily administrative tasks and coordination with shipping companies.

EcommerceOrder ProcessingSales SupportInventory ManagementAdministrative