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João Pedro Andrade
Open to opportunitiesCustomer Success Manager
I grow enterprise adoption, retention, and expansion through AI-led customer success.
BrazilCustomer Success Manager at Docusign
About
At Docusign, I manage enterprise accounts across the U.S. and Brazil, advising customers on e-signature and AI-driven IAM solutions to strengthen adoption, retention, expansion, and measurable ROI.
Previously at MongoDB, I generated USD 1.2M in Public Sector pipeline within six months and led AI-first modernization conversations with organizations including PicPay, Itaú, and the Federal Government. My background also includes cloud adoption and digital transformation work with Google via Accenture and AWS, alongside enterprise recruiting, sales, and customer experience roles.
Experience
Customer Success Manager
Owns a high-touch portfolio of enterprise accounts, serving as strategic advisor on e-signature and AI-driven IAM solutions. Drives retention and expansion through value-based engagement and cross-functional partnership.
Customer SuccessAccount ManagementAIE Signature SolutionsIAMRetentionExpansionsCross Functional Partnership
Education
University of São Paulo
Pursued higher education at the University of São Paulo, one of Brazil's leading institutions.