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Abisekh User
Open to opportunitiesSupport Manager
I lead multilingual SaaS support, AI automation, and technical escalation for high-volume products.
PortugalSupport Manager at Mojo
Experience
Support Manager
Owned support end to end for 1M monthly users across five languages, achieving 90%+ CSAT and a median first response under three minutes. Built and coached a team of four specialists, adopted an AI agent that resolves ~50% of volume, and designed triage and quality programs.
IntercomParahelpBrazeNotionSQLPythonExcelSupport AgentEscalation ManagementTeam LeadershipQuality AssuranceHelp Center ManagementVoice Of Customer
Education
FCT NOVA
Master’s Degree in Chemical and Biochemical Engineering from FCT NOVA.