Joel Adebayo

About

Experience

1. Contact Centre Agent

   Responded to inbound calls and emails, ensuring customer satisfaction. Utilized CRM software to record all customer interactions and monitored online inquiries and feedback.

   CRM SoftwareCustomer ServiceCommunication SkillsProblem SolvingCall HandlingEmail SupportTeamwork

2. Outlet Supervisor

   Ensured 100% order listing accuracy across internal operations. Improved order dispatch speed by 15% through proactive measures and reduced customer complaints by 40%.

   SupervisionOrder ManagementCustomer ServiceOperationsQuality AssuranceInventory Management

3. Office Assistant

   Organized and digitized over 200 files, improving current processes. Reduced scheduling conflicts by 20% through improved coordination and assisted in coordinating departmental meetings.

   DocumentationFile ManagementSchedulingCoordinationMicrosoft OfficeData Entry

Education

1. Olabisi Onabanjo University

   Pursued a Bachelor of Science in Secretarial Administration and Business Studies.