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Joel Makiese
Looking for a jobCustomer Service Officer
Sales Development Representative candidate with Southwark Council and a record of exceeding face-to-face sales targets.
United KingdomCustomer Service Officer at Southwark Council
About
At Southwark Council, I handle a high volume of enquiries across more than 22 service lines. I use Civica and CRM databases to compile contact details and build portfolios used across the organisation.
At IBA Global, I sold products and services face-to-face for clients including Great Ormond Street Hospital and HelloFresh. I consistently exceeded sales targets and was promoted early to Team Leader, coaching a team of three on pitching and objection handling.
At Venn Group, I compiled data for a new business database and used a CRM to build and send proposals on future job opportunities. My Aston University studies in International Business and Economics also included regression analysis, hypothesis testing and large-dataset evaluation.
Experience
Customer Service Officer
Handle high volume of enquiries across 22 service lines, process applications, and provide advice. Use Civica and CRM databases to compile contact details and build portfolios.
Communication SkillsCivicaCRMCustomer ServiceData Management
Store Assistant
Manage stock rotation and inventory to cut waste, balancing tasks and solving customer problems in a fast-paced environment.
Stock RotationProblem SolvingInventory ManagementCustomer ServiceMultitasking
Team Administrator / Analyst
Compiled and maintained data for a new business database, used CRM to build and send proposals, and processed Freedom of Information requests.
Education
Aston University
BSc in International Business and Economics with a 2.2 classification. Completed modules in econometrics, corporate financial management, and international business economics.
Aston University
BSc in International Business and Economics with a 2.2 classification. Applied regression analysis and hypothesis testing in econometrics, and built commercial awareness through investment appraisal and risk assessment.
St Joseph’s College Sixth Form
Completed A-Levels in Business Studies, Psychology, and Economics, along with a BTEC Level 3 Extended Diploma in Business and GCSEs.
St Joseph’s College Sixth Form
Completed A-Levels in Business Studies, Psychology, and Economics, along with a BTEC Level 3 Extended Diploma in Business and GCSEs including Maths and English.