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Operations Business Analyst
Operations analyst at Markem-Imaje who improved Salesforce data quality, cutting monthly account corrections from 100 to 20.
United StatesOperations Business Analyst at Markem-Imaje
Salesforce and analytics lead for North America and Latin America commercial operations, owning CRM data integrity, dashboards, and territory and activity reporting for sales leadership. Improved CRM data quality by auditing account classifications and account size, reducing monthly account corrections by 80%.
SalesforceSalesforce MapsData IntegrityKPI DashboardsTerritory PlanningActivity TrackingContract SalesExcelPowerPoint
Analytics partner to the National Accounts team, delivering pipeline, profitability, contract performance, and production reporting for account managers and leadership. Built bi-weekly contract-fulfillment reports, reducing penalty exposure and increasing reporting efficiency by 30%.
Pipeline AnalysisProfitability AnalysisContract ComplianceExcelPowerPointData VisualizationForecasting
Promoted into a dual role combining renewal audits and data analytics, supporting Power BI KPI dashboards and Salesforce reporting, and contributing to a major invoicing automation project. Recovered approximately $3,000 in monthly revenue by auditing missing service invoices.
Power BISalesforceSQLKPI DashboardsProcess AutomationData AuditingRoot Cause AnalysisSOP Documentation
Managed Salesforce service agreements while supporting live event sales, subscription rollouts, and post-sale service fulfillment for the Sales Department. Maintained accurate Salesforce service agreements in real time, strengthening CRM data integrity.
SalesforceData IntegrityTransaction ProcessingService FulfillmentAccount Management
Provided research and analytical support to the Land Advisory Department, producing comparative property studies and client-ready sales materials for property advisors. Conducted comparative analyses of industrial, residential, and commercial properties in Excel.
ExcelMarket ResearchProperty AnalysisData ReportingPresentation Materials
In progress as of the current date.
Completed the Microsoft Power BI Desktop for Business Intelligence course.
Completed The Ultimate MySQL Bootcamp course.
Completed the Google Data Analytics certificate.
Completed the Excel: Core Data Analytics, Manipulation, and Presentation course.
Completed the Excel: Core Data Analytics, Manipulation, and Presentation course.
Bachelor of Science in Commerce and Business Administration.
Completed the Professional Certificate in Basic Human Resource Management.
Profile sourced from Himalayas.