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John Peter Muñoz
Looking for a jobWorkflow Automation Support
Workflow Automation Specialist building GoHighLevel and n8n lead intake, follow-up, and booking systems for real estate and mortgage businesses.
PhilippinesWorkflow Automation Support at Real Estate Agency
Experience
Workflow Automation Support
Built and supported GHL and n8n automations for agent recruiting, expired, probate, FSBO, and referral leads. Migrated leads from Real Geeks to BoldTrail, set up routing rules, and automated referral capture.
GoHighLevelN8nTwilioZeroBounceBoldTrailRealGeeksVAPIGHLJavaScriptApifyPropStreamDealMachineSPFDKIMDMARCA2P 10DLC Compliance
Workflow Automation Support
Built and supported VA loan lead intake, validation, parsing, and formatting, then routing into CRM tagging and campaign entry. Set up pre-call triggers, post-call routing, appointment reminders, and no-show follow-up.
GoHighLevelN8nCRMLead IntakeValidationRoutingCampaignsAppointment Reminder Systems
Sales Chat Support Representative
Handled high-volume inbound sales chat for Xfinity internet and TV, matching customers to the right package. Resolved Prepaid activation and setup issues and processed account changes, upgrades, and promotions.
Customer ServiceSalesXfinityAccount ManagementTroubleshooting
Customer Service Representative
Processed payments, service changes, refunds, and account updates for residential customers on inbound phone support. Troubleshooted internet connectivity issues and flagged recurring customer problems.
Customer ServiceTroubleshootingAccount ManagementPayments
Data Entry Clerk
Verified and processed payment checks daily to accuracy and throughput targets, keeping records audit ready.
Data EntryAccuracyAttention To Detail
Technical Support Representative
Diagnosed internet, mobile, and TV issues for residential customers, including device setup, connectivity errors, and service configuration. Handled billing questions in the same contact.
Technical SupportTroubleshootingInternetMobileTVBilling
Education
Malabanias Integrated School
Completed Senior High School with a General Academic Strand in 2019.
Completed Senior High School with a General Academic Strand in 2019.
n8n
Completed the n8n Level 2 certification.
Make
Completed the Make Advanced certification.
Zapier
Completed the No Code Automation with Zapier course.
n8n
Completed the AI Automation with n8n course.
Make
Completed the No Code Automation with Make course.
Prompt Engineering
Completed the Prompt Engineering course.
RJ Villamer
Completed the HighLevel CRM course.