Jonathan Ernest

Founder & Marketing Director

Founded and operate a marketing agency; set up and administer the business's SaaS tools, CRM, and client systems, and document them in SOPs.

SaaSCRMSOPsMarketing

Operations Manager

Supported the systems and tools behind a 25+ person remote and outsourced workforce running 24/7 for a digital business generating $200,000+ in monthly revenue. Built internal web dashboards with AI assistance to track KPIs and cut first response time from 5 to 2 minutes.

AIWeb DashboardDiscordCRMGoogle SheetsKPI TrackingTrainingOnboarding

Coding Instructor

Designed and delivered programming and computer science curriculum for students of varying ages and skill levels. Taught live virtual sessions, translating technical concepts into accessible lessons.

ProgrammingComputer ScienceCurriculum DesignVirtual Teaching

iOS / macOS Subject Matter Expert

Apple Support

Served as the escalation point for complex Apple hardware and software issues across macOS and iOS. Authored internal documentation and knowledge base articles, and trained support advisors on best practices.

MacOSiOSTroubleshootingRoot Cause AnalysisDocumentationTrainingMentorship

Junior Software Developer

Developed and tested mobile applications and games for iOS and Android platforms. Wrote and debugged production-ready code as part of a collaborative development team.

iOSAndroidMobile DevelopmentTestingDebuggingGame Development