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Behavioral Case Manager
Social Studies teacher at School District of Osceola County creating reusable Canvas resources and improving student learning experiences.
United StatesBehavioral Case Manager at GEO Reentry Services
Guided participants through complex processes in individual and group sessions; provided practical resources, goal-setting support, and follow-up. Built trust and coordinated with law enforcement and treatment professionals to align communication and support.
Communication SkillsRelationship ManagementProgram CoordinationGoal Setting
Coordinate daily learning activities, resources, schedules, and communication while managing competing priorities and supporting diverse student needs. Develop reusable digital resources and guide users through educational technology, including Canvas; adapt engagement strategies using performance data and feedback.
CanvaMoodleAI Content DevelopmentGoogle WorkspaceCommunication SkillsProgram CoordinationProcess Improvement
Taught diverse subjects and adapted explanations to different needs; coordinated assemblies and athletic events.
TeachingCommunication SkillsEvent Coordination
Developed customer relationships through consultative ticket sales, outreach to former season-ticket holders, and identification of package upgrade opportunities.
Customer Relationship ManagementConsultative SalesOutreach
Supported ticket operations, customer engagement, and promotions; advanced to on-field emcee, representing the organization and engaging thousands of fans.
Customer EngagementPromotionEvent HostingCommunication Skills
Secondary Education Teaching Certification completed in 2011.
Secondary Education Teaching Certification completed in 2011.
Bachelor of Science in Communication Studies with a minor in Sociology, completed in 2007.
Bachelor of Science in Communication Studies with a minor in Sociology, completed in 2007.