jon griffin

I’m an operations, systems support, and analyst-focused professional with 10+ years of experience supporting enterprise workflows, resolving complex system and process issues, documenting procedures, and collaborating across technical and business teams. I thrive in high-volume environments where accuracy, clear communication, and follow-through directly impact outcomes. In my current role, I investigate system issues, analyze data to identify root causes, and partner with cross-functional teams to implement solutions—strengthening my troubleshooting, escalation handling, and process improvement approach. I’m especially focused on translating business problems into documentation and helping teams work more efficiently, while actively building practical skills in SQL, reporting, systems analysis, and cybersecurity fundamentals.