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Jordan Gaskins
Open to opportunitiesSubs Team Member
I turn raw data into actionable business insights using SQL, Python, Tableau, and Power BI.
United StatesSubs Team Member at Total Restaurant Foods
About
I've used SQL, Python, Tableau, Power BI, Excel, and Pandas to transform raw data into actionable insights, supported by an Information Systems degree and coursework in business analytics, database systems, business intelligence, and statistics.
At Lorien supporting Amazon Web Services, I resolved roughly 40 break/fix tickets per week, managed SLA-focused ticket triage, optimized parts inventory through usage tracking, and supported a new server infrastructure launch. Previously at Spargo Inc., I administered Active Directory access for about 200 employees, resolved around 10 daily support tickets, maintained 2,000 inventory records with 100% accuracy, and streamlined new-hire computer onboarding.
Experience
Subs Team Member
Awarded merit raise due to exceptional performance and highest positive customer reviews in store. Cross-trained across 4 additional departments.
Datacenter Technician
Resolved ~40 break/fix tickets per week, analyzing patterns in recurring hardware and network failures. Managed ticket triage and SLA compliance. Maintained parts inventory system and contributed to new server infrastructure project.
Ticket TriageSLAInventory ManagementHardware Infrastructure
IT Help Desk and Support Specialist
Administered access permissions for ~200 employees through Active Directory. Resolved ~10 support tickets daily and created ~2,000 inventory management system entries. Streamlined new hire onboarding process.
Active DirectoryTicketing SystemsInventory Management
Education
Northern Virginia Community College
Associate of Science in Business Administration.
Northern Virginia Community College
Certification in Business Information Technology.
Virginia Commonwealth University
Bachelor of Science in Information Systems with coursework in programming, database systems, and business intelligence.