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Jordin Imán Figueroa
Looking for a jobAnalista de Soporte Técnico
Technical Support Analyst at Glowia who implemented Windows Server 2022 and Active Directory, resolving 90% of incidents on first contact.
ArgentinaAnalista de Soporte Técnico at Glowia
Experience
Analista de Soporte Técnico
Lideré un equipo de 2 técnicos brindando soporte N1/N2 a tienda, depósito, administración y gerencia. Resolví incidencias de hardware, software y redes, implementé Windows Server 2022 con Active Directory y gestioné el sistema CCTV.
Windows Server 2022Active DirectoryGPOMicrosoft 365Microsoft DefenderCCTVDahuaSmartPSS LiteTienda NubeFTPFileZillaNodeJSDonWebJiraLANWiFi
Analista de Soporte Técnico
Brindé soporte presencial N1/N2 en 6 facultades, gestionando incidencias en Jira. Instalé y actualicé sistemas operativos, reparé equipos en laboratorio y resolví fallas de red, incluyendo implementación de cableado estructurado.
JiraWindowsLinuxUbuntuVirtualBoxVMWareHyper VCableado EstructuradoANSI TIA 568ANSI TIA 569ISO 11801Direccionamiento IPImpresoras De Red
Education
Cisco Networking Academy
Completed the Cisco Python Essentials 1 course, covering Python programming fundamentals.
Universidad Nacional Pedro Ruiz Gallo
Pursued a degree in Computer and Informatics Engineering, with coursework and projects in computing and IT infrastructure.
Cisco Networking Academy
Completed the Cisco Introduction to Cybersecurity course, covering cybersecurity fundamentals.
CETI
Completed a 100-hour diploma program in Java Web Application Development.
CETI
Completed the Cisco IT Essentials course covering PC hardware and software, with 120 hours of training.