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Scaled Customer Success Manager
Customer Success leader driving retention, expansion, and product-led adoption.
MexicoScaled Customer Success Manager at Digioh
Architected a HubSpot single source of truth and CS cadence, scaled enablement programs and in-app nudges to accelerate activation and feature adoption, and closed the voice-of-customer loop to drive roadmap fixes and improve NPS/CSAT.
Customer SuccessHubSpotOnboardingProduct FeedbackCustomer Enablement
Drove a 10% upsell increase and 99% revenue retention by proactive account planning, improved onboarding resources that cut setup time 40%, and boosted NPS 30% through structured feedback and follow-ups.
Customer SuccessSalesforceOnboardingAccount ManagementNPSCross Functional CollaborationUpselling
Completed a Bachelor of Science in Energy Engineering with a specialty in sustainable business practices and technology integration.
Managed end-to-end lifecycle for 15 large US enterprise accounts achieving 95% CSAT, built success plans that reduced churn and increased renewals by 20%, and drove client business reviews to uncover upsell opportunities.
Account ManagementEnterprise SalesCustomer SuccessCSATClient Business ReviewsStakeholder Management
Established feature request, support and bug pipelines in CRM, managed SMB and B2C renewals, and streamlined support processes to accelerate issue resolution and improve customer satisfaction.
CRM ManagementCustomer SupportRenewalsSaaS Operations
Supported project work remotely on sustainability-focused initiatives, contributing to research and coordination across stakeholders to advance project deliverables.
ResearchRemote CollaborationSustainability
Contributed to sustainability projects within government programs, conducting analysis and supporting implementation efforts to advance local sustainability objectives.
SustainabilityData AnalysisProgram SupportPolicy ResearchStakeholder Engagement
Profile sourced from Himalayas.