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Josefina Pabilonia
Looking for a jobMedical Virtual Assistant
I support healthcare teams through accurate clinical documentation, patient coordination, and insurance verification.
PhilippinesMedical Virtual Assistant at MMM
About
I’m currently open to both full-time and part-time opportunities. I’m flexible and would be happy to discuss whichever position best fits my experience and your team’s needs.
Experience
Medical Virtual Assistant
Greeted and assisted clients via phone or kiosk, scheduled appointments, and processed administrative tasks. Registered new patients, verified eligibility, and navigated Athena Health EMR.
Athena EMRPatient RegistrationAppointment SchedulingData EntryDocumentationInsurance VerificationPayment ProcessingCustomer Service
Quality Documentation Analyst
Worked with client physicians to complete documentation of clinic visits, ensuring accuracy and completeness of clinical reports. Experienced in scribing various medical specialties and navigating Cerner and Meditech EHR.
Medical ScribingClinical DocumentationCernerMeditechElectronic Health Records (EHR)Internal MedicineFamily MedicinePediatricsGastroenterologyOncology
Senior Client Partner
Made outbound calls to insurance companies to obtain PCP referrals and verified patient eligibility and benefits. Acted as point of contact, trained new agents, and handled priority tasks.
Insurance VerificationReferral ManagementAthena Health EHRAvailityHumanaAimPHIRoot Cause AnalysisTraining
Ward Clerk - Main Operating Room
Welcomed patients, registered them per protocols, and maintained administrative records. Prepared reports and communicated patient issues to management.
Patient RegistrationAdministrative SupportReportingRecord keepingCommunication Skills
Education
Rizal Technological University
Pursued a Bachelor of Science in Psychology, completing all courses for both Industrial and Clinical Psychology.