Joseph Ray

I'm currently leading customer service at Data Support Company, where I manage client communications, analyze complaint and feedback data, track quotes, and improve reporting accuracy and customer experience. Previously, I managed operations and member experience at Dogdrop Daycare, improving retention through process optimization, employee training, KPI monitoring, marketing campaigns, and cross-functional collaboration. At Fitdog Sports Club, I directed client programs, logistics, and operations while retaining 30+ new customers monthly and supporting 500+ existing customers weekly. I introduced scheduling and reporting systems that improved accuracy and efficiency. Across customer operations, team leadership, and client service, I bring a practical, data-informed approach to improving workflows, service quality, and business results.