Jose Santos

Computer System Analyst II

Secure and harden systems by administering server stacks and network access controls in accordance with STIGs and RMF requirements. Participate in vulnerability remediation and patch deployment, and perform configuration backups and system upgrades.

DISA STIGsRMFMECMCUIPatch deploymentConfiguration ManagementSystem AdministrationVulnerability Remediation

Field Technician

Troubleshoot and resolve hardware, software, networking, and telecom issues across workstations and infrastructure. Supported Tier 2 operations, IPv4 dual-stack configuration, VLAN implementation, and automated tasks using scripting.

TroubleshootingIPv4VLANBASHPowerShellRemote SupportTicketing SystemsNetworking

L2 Engineer

Supported IT/IS architecture and system administration processes, improving consistency and infrastructure reliability. Managed data center project transitions, reducing transition time by 30% and improving system availability.

System AdministrationData CenterProject ManagementTestingValidationVendor coordination

Smart Hands Technician

Xoriant

Assisted with ISP/OSP troubleshooting, fiber testing, and cabling maintenance on IDF/MDF equipment. Configured and monitored network interfaces and installed network devices.

ISPOCSPFiber TestingCablingNetwork ConfigurationMonitoringInstallation

Helpdesk Technician

Provided technical support for hardware, software, and network connectivity, improving user efficiency and reducing downtime. Guided users through system setup and troubleshooting, increasing first-call resolution and satisfaction.

Technical SupportTroubleshootingTicketingDocumentationCustomer Service

Information Technology Specialist

Configured, installed, and hardened routers and switches in accordance with IAVA directives and the RMF framework. Implemented and maintained network and communication infrastructure, providing hands-on support for hardware diagnostics and repairs.

RoutersSwitcheIAVARMFNetwork InfrastructureHardware DiagnosticsNetwork Modernization