Jose Weldie Alorro

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Customer Service Supervisor

Customer Experience Specialist at Markable Solutions supporting LIVFRESH, where I handled customer issues through resolution and processed Shopify orders and refunds.

PhilippinesCustomer Service Supervisor at Markable Solutions

About

At Markable Solutions, I supported LIVFRESH customers across email, phone, and social media. I processed Shopify orders, refunds, and replacement shipments, and followed issues such as billing disputes and missing deliveries through to resolution. As a Subject Matter Expert for Elavate Brand, I provided email, live chat, and phone support while coaching agents and monitoring KPIs focused on customer satisfaction and DSAT. I also advised customers on product selection, usage, ingredients, and benefits. At TeleTech, I handled inbound calls for a telecom account, covering service issues, billing inquiries, plan changes, and account questions. I also coached newer agents through complex escalations and disputes.

Experience

Customer Service Supervisor
Led email, phone, and social-media support for a D2C brand, meeting response standards and processing orders, refunds, and replacements. Maintained detailed records and provided proactive updates during shipping surges and product launches.
Email SupportPhone SupportSocial Media SupportShopifyOrder ProcessingRefundsLogistics CoordinationData EntryTicket MonitoringReporting
Subject Matter Expert (SME)
Served as Subject Matter Expert for a UK-based collagen and wellness brand, delivering multi-channel support and coaching agents to reduce DSAT. Monitored KPIs and provided real-time guidance to improve customer satisfaction.
Email SupportLive Chat

Education

University of Antique
Bachelor of Science in Information Technology from the University of Antique, completed in 2014.
Bachelor of Science in Information Technology from the University of Antique, completed in 2014.

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About

Experience

Customer Service Supervisor

Led email, phone, and social-media support for a D2C brand, meeting response standards and processing orders, refunds, and replacements. Maintained detailed records and provided proactive updates during shipping surges and product launches.

Email SupportPhone SupportSocial Media SupportShopifyOrder ProcessingRefundsLogistics CoordinationData EntryTicket MonitoringReporting

Subject Matter Expert (SME)

Served as Subject Matter Expert for a UK-based collagen and wellness brand, delivering multi-channel support and coaching agents to reduce DSAT. Monitored KPIs and provided real-time guidance to improve customer satisfaction.

Email SupportLive Chat

About

Experience

Customer Service Supervisor

Subject Matter Expert (SME)

Education

University of Antique

About

Experience

Customer Service Supervisor

Subject Matter Expert (SME)

Education

University of Antique

Customer Service Representative