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Client Analyst III
IT support professional at Abbeville Area Medical Center who supports hospital staff and is pursuing entry-level cybersecurity roles.
United StatesClient Analyst III at Abbeville Area Medical Center
Provided IT support including hardware and software deployment, troubleshooting, network connectivity support, and end-user communication. Coordinated with vendors to resolve complex technical issues.
Hardware DeploymentsSoftware DeploymentTroubleshootingNetwork SupportVLANDHCPStatic IPVendor coordinationCustomer Support
Supported dental offices with synchronization and troubleshooting for Dentrix dental software. Assisted with email synchronization, eligibility checking, website management, and eSync issues.
Dentrix SoftwareTroubleshootingEmail Synchronization
Earned an Associate of Science in Computer Technology from Spartanburg Community College in 2007.
Earned an Associate of Science in Computer Technology from Spartanburg Community College in 2007.
Delivered technical and customer support for pharmacy software products. Troubleshot issues, aimed for first-contact resolution, and escalated unresolved issues as needed.
Technical SupportCustomer SupportTroubleshootingPharmacy SoftwareNRxCRXFastClaim
Provided technical assistance for mobile devices including aircards, BlackBerry devices, PDAs, smartphones, and cellular phones. Documented and escalated service issues through trouble tickets.
Mobile DevicesTroubleshootingTechnical SupportTrouble TicketingNetwork Outage Handling
Profile sourced from Himalayas.