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Operations Analyst
Operations Analyst focused on data accuracy, quality assurance, and streamlined operational reporting.
United KingdomOperations Analyst at NDPHC
Reviewed and validated operational documents (reports, memos, cash advances, invoices) for multiple power plants to ensure accuracy and compliance before circulation. Coordinated document flow between departments and maintained structured records to improve traceability and audit readiness.
ValidationQuality AssuranceCompliance ReviewRecord keepingAudit ReadinessProcess Improvement
Coordinated remote client projects using Asana and Google Workspace to ensure on-time delivery. Managed calendars and meeting agendas, produced Excel-based project reports, and standardized documentation and task-tracking systems to reduce delays.
AsanaGoogle WorkspaceCalendar ManagementExcelProject TrackingProject Standardization and Documentation
Completed an MSc in Engineering Design with coursework including Engineering Management, Innovation Process & Entrepreneurship, and Structural Analysis. Dissertation focused on monitoring, analyzing, and estimating body temperature based on individual performance.
Earned a BSc in Electronic and Electrical Engineering (2:1) with modules including Core Mathematics, Computer Networks, and Renewable Energy Systems. Project involved developing a 3D-printed lens to enhance antenna performance.
Learned about power generation, transmission, and distribution processes involving gas engine generators and 33KV transmission towers.
Power GenerationElectrical Systems33kV SystemsTransmission and Distribution
Synthesized information from client meetings into structured, actionable outputs and converted discussions into 50+ tasks using Trello. Supported account managers with scheduling and follow-up, streamlined reporting in Excel and Tableau for 100+ events, and created/maintained SOPs for recurring tasks.
TrelloMeeting SupportTask ConversionExcelTableauReportingDocumentation
Handled 40+ customer queries daily, resolving issues promptly and improving retention. Implemented structured follow-ups and task tracking, and maintained accurate Salesforce CRM records to improve reporting efficiency.
Customer SupportSalesforceCRM Data ManagementFollow Up Systems
Reduced risk exposure by 15% through accurate claims analysis.
Claims AnalysisRisk AssessmentData Analysis
Managed 1,000+ inventory items with 98% inventory accuracy.
Inventory ManagementElectrical Engineering
Profile sourced from Himalayas.