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Josue Nasini
Looking for a jobROC Engineer
ROC Engineer at MODERN IT managing enterprise incidents across Microsoft 365, Windows Server, and security.
ArgentinaROC Engineer at Modern IT
About
At MODERN IT, I manage incidents across multi-client enterprise environments, supporting Microsoft 365, Windows Server, Active Directory, networking, and security infrastructure. I handle the incident lifecycle from triage and root-cause analysis through resolution and documentation.
At Dental Hi-Tech Management, I delivered L2 technical support for US healthcare practices across Windows, macOS, Microsoft 365, and network infrastructure. I also supported specialized clinical technology and coordinated with vendors to minimize downtime.
Earlier at Exolgan Container Terminal, I administered Active Directory, Windows Server, Microsoft 365, Exchange Online, and Azure AD. I also supported VMware virtualization and endpoint security policies.
I started in IT support at Lazaga Soluciones Informaticas, supporting Windows, Android, and iOS environments and administering Microsoft 365, Windows Servers, and backup systems. I hold Google IT Support, Google Cybersecurity, and Google Cloud Computing Foundations certificates.
Experience
ROC Engineer
Manages up to 72 tickets per week across multi-client enterprise environments, delivering advanced L2/L3 support and maintaining high utilization rates. Owns end-to-end incident lifecycle and performs proactive health checks.
Microsoft 365Windows ServerActive DirectoryNetworkingSecurityConnectwisePowerShellIncident ManagementSLA
L2 Technical Support Specialist
Delivered advanced remote L2 support for 50+ US-based healthcare practices, managing Windows and macOS endpoints. Diagnosed complex issues across Microsoft 365, Active Directory, networking, and VPN configurations.
Windows 10 11Windows ServerMacOSMicrosoft 365
Education
Google
Completed the Google Cloud Computing Foundations Certificate in March 2023.
Completed the Google Cloud Computing Foundations Certificate in March 2023.
Google
Completed the Google Cybersecurity Professional Certificate in October 2023.
Completed the Google Cybersecurity Professional Certificate in October 2023.
Google
Completed the Google IT Support Professional Certificate in March 2022.
Completed the Google IT Support Professional Certificate in March 2022.
LinkedIn Learning
Completed the Network Design Fundamentals course in December 2020.
Completed the Network Design Fundamentals course in December 2020.
EducacionIT
Completed the Cyber Security Essentials course.