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Jovanny Gonzalez
Looking for a jobAssistant Community Manager
I improve real estate operations, tenant experiences, and compliance through efficient client and property management.
United StatesAssistant Community Manager at CSI
About
I'm supporting CSI as an Assistant Community Manager, preparing tenant communications and monthly reports, managing applicant documentation, and coordinating tenant service needs. I also assist with receivables, payables, collections, vendor accountability, inspections, and LIHTC and Section 8 compliance.
Previously at LiveU, I streamlined internal processes to reduce operational delays by 70%, automated workflows that eliminated repeat client interactions by 40%, and improved client tracking efficiency by 30%. Across more than 20 years in client operations and technical environments, I've managed high-volume support, infrastructure, documentation, and cross-functional problem-solving.
Experience
Assistant Community Manager
Prepares monthly reports and tenant notices, assists with accounts receivable and payable, manages applicant interviews and document verification, and ensures compliance with LIHTC and Section 8 lease terms.
LIHTCSection 8Tenant RelationsAccounts ReceivableAccounts PayableProperty InspectionsVendor ManagementCompliance
Client Support & Technical Operations Specialist
Improved workflow efficiency by streamlining internal processes, reducing response times and operational delays by 70%. Oversaw a high-volume ticketing system, ensuring 99% accurate data entry and resolving issues remotely within SLA.
CRMTicketing SystemsProcess AutomationTechnical Support
Education
PC Age Institute
Completed the Internetwork Engineer program at PC Age Institute in 2011.
Completed the Internetwork Engineer program at PC Age Institute in 2011.
Hillsborough Community College
Earned an Associate in Science degree from Hillsborough Community College in 2002.
Earned an Associate in Science degree from Hillsborough Community College in 2002.