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Joy Adeleke
Looking for a jobCustomer Support Representative
Customer Support Representative at DCS Communication Center, handling daily customer calls and following through to resolution.
NigeriaCustomer Support Representative at DCS Communication Center
Experience
Customer Support Representative
Handles 20 to 50 inbound and outbound phone calls daily for customers across the US, UK, and EU. Resolves inquiries and complaints promptly, documents interactions, and escalates complex issues to ensure full resolution.
Customer SupportPhone SupportIssue ResolutionDocumentationEscalation Management
Affiliate Marketing Manager
Conducted daily outbound outreach to 30 to 35 new prospective partners across seven African markets. Managed a portfolio of 20 to 50 affiliate partner accounts and flagged recurring issues to internal teams.
Affiliate MarketingOutbound OutreachCRMAccount ManagementPartnership Management
Office Manager and Customer Support
Handled customer inquiries and service requests for travel and education clients, resolving issues promptly. Maintained accurate client records, processed requests, and followed up to confirm satisfaction.
Customer SupportClient RelationsRecords ManagementAdministrative Support
Client Relations Associate
Resolved customer inquiries and complaints over a 5-year tenure, maintaining consistent service quality. Supervised and trained a team of 4 to 6 associates on customer communication standards.
Client RelationsComplaint ResolutionTeam SupervisionTrainingAccount Management
Education
Oduduwa University
Earned a Bachelor of Science in Business Administration and Management with First Class Honours.