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Joy Mwema
Looking for a jobAdministrative & Customer Support Intern
Customer support professional at One Team Career Coaches handling 400+ monthly inquiries across phone, email, and WhatsApp.
KenyaAdministrative & Customer Support Intern at One Team Career Coaches
Experience
Administrative & Customer Support Intern
Directed corporate front desk operations, managed onboarding for 25+ daily visitors, and handled over 400 client inquiries monthly via telephone, email, and WhatsApp Business, achieving a 95% first-contact resolution score.
Customer ServiceCustomer Relationship ManagementMultichannel SupportWhatsApp Business SupportEscalation ResolutionCorporate CommunicationsRecords ManagementMicrosoft OfficeGoogle WorkspacePBX SystemsData EntryCRM
Customer Service Intern
Managed an average of 10 incoming telephone inquiries daily regarding admissions, fees, and program schedules, and streamlined ticket tracking and communication workflows using WhatsApp Business and corporate email.
Customer ServiceMultichannel SupportWhatsApp Business SupportData EntryRecords ManagementCommunication SkillsFront Office Operations
Education
Moi University
Bachelor of Arts in French from Moi University, Kenya, completed in 2025.
Bachelor of Arts in French from Moi University, Kenya, completed in 2025.
Kivuli College
Certificate in Information Technology from Kivuli College, completed in 2022.
Certificate in Information Technology from Kivuli College, completed in 2022.