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Julio Sanz Antón
Open to opportunitiesSolutions Consultant
Solutions Consultant delivering enterprise Smartsheet solutions, technical support, and security-focused troubleshooting for SaaS customers.
SpainSolutions Consultant at Invoka Consulting
About
I’m a bilingual technical support professional (Spanish native + English fluent) with 6+ years delivering exceptional customer support and technical solutions across international teams. I specialize in SaaS platform support, troubleshooting, and knowledge management, with a strong focus on customer-centric outcomes.
In my recent role as a Solutions Consultant, I designed, implemented, and maintained tailored Smartsheet-based solutions for enterprise customers. I led the full solution lifecycle—discovery, requirements gathering, solution design, implementation, UAT coordination, and post-launch optimization—while turning ad-hoc requests into scalable, reusable improvements.
Previously, I served as a Tier 2 Escalations, Security & Abuse Specialist, focusing on Governance and Security and troubleshooting integrations involving SAML, SSO, APIs, and identity providers like Azure AD and Okta. I’ve also delivered first-class technical support as a Technical Support Specialist & Community Moderator, earning recognition through the CSAT Award and building customer self-service resources.
Experience
Solutions Consultant
Designed and maintained tailored Smartsheet-based solutions for enterprise customers, managing the full lifecycle from discovery and requirements gathering through implementation, UAT coordination, and post-launch optimization. Produced structured knowledge-base documentation, identified process automation opportunities, and collaborated with Customer Success, Sales, and leadership to support smoo
SmartsheetSolution DesignRequirements GatheringUATSaaS ImplementationKnowledge ManagementProcess AutomationStakeholder ManagementWorkflow Optimization
Tier 2 Escalations Specialist
Handled high-impact enterprise escalations with a focus on Governance and Security, resolving long-standing issues through structured troubleshooting and clear communication. Supported and troubleshot integrations involving SAML/SSO and APIs with external identity providers (e.g., Azure AD and Okta), and collaborated cross-team to execute plan consolidations and migrations while protecting data in
Education
HarvardX
Completed HarvardX (CS50's Understanding Technology) in May 2024.
Completed HarvardX (CS50's Understanding Technology) in May 2024.
Universidad Autónoma de Madrid
Completed a degree in Translation and Interpreting at Universidad Autónoma de Madrid from 2009 to 2013.
Completed a degree in Translation and Interpreting at Universidad Autónoma de Madrid from 2009 to 2013.
Heriot-Watt University
Completed an Erasmus academic year at Heriot-Watt University during 2011–2012.
Completed an Erasmus academic year at Heriot-Watt University during 2011–2012.