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Juan David Rico
Looking for a jobCustomer Support Agent
Bilingual call center agent at Touch CX who supported Uber Eats drivers with delivery-related issues in English.
ColombiaCustomer Support Agent at Touch CX
About
At Touch CX, I provided support to Uber Eats drivers, helping them with delivery-related issues and finding solutions to their concerns.
I worked in a fast-paced environment and communicated in English with people from different backgrounds. I’m interested in professional development in national or international bilingual call centers and/or companies, and I’m available to work abroad.
Experience
Customer Support Agent
Provided support to Wam at drivers, helping them with different delivery-related issues and finding solutions to their concerns. Worked in a fast-paced environment and communicated with people from different backgrounds in English.
Customer SupportProblem SolvingCommunication SkillsEnglish
Education
Centro Colombo Americano
Achieved level C1 in the English language.
Centro Colombo Americano
Achieved level A2 in the English language.
Centro Colombo Americano
Achieved level B2 in the English language.
Centro Colombo Americano
Achieved level B1 in the English language.
Colegio Morisco I.E.D.
Graduated with honors in Academic High School. Gained basic knowledge in Artificial Intelligence and Excel management.
Servicio Nacional de Aprendizaje (SENA)
Completed English Dot Works 2 course in English.
Servicio Nacional de Aprendizaje (SENA)
Completed English Dot Works 1 course in English.
Servicio Nacional de Aprendizaje (SENA)
Completed English Dot Works beginner course in English.