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Juan Ignacio Gennaro
Open to opportunitiesBilingual Customer Support Specialist (Healthcare)
I streamline operations, customer support, and bilingual communication for remote teams.
ArgentinaBilingual Customer Support Specialist (Healthcare) at Propio Language Services
About
I've managed end-to-end retail operations at Almacén La Estrella, overseeing inventory, pricing, supplier negotiations, cash flow, and profit-and-loss responsibility. I negotiated with 10+ vendors to reduce supply costs by 15% and digitized inventory tracking, cutting stock discrepancies by 30%.
I've also supported remote customer engagement at GoodBunny and delivered real-time English-Spanish interpretation for U.S. hospitals, police departments, courts, and psychiatric services through Propio Language Services. I bring calm, clear communication, customer retention focus, and practical administrative support to long-term remote operations roles.
Experience
Bilingual Customer Support Specialist (Healthcare)
Handled 30+ high-pressure calls daily for U.S. hospitals, police departments, courts, and psychiatric services, delivering accurate, real-time interpretation with a 90% QA score. Developed exceptional composure, active listening, and conflict de-escalation skills by navigating life-critical and sensitive situations.
Bilingual InterpretationCustomer SupportHealthcareActive ListeningConflict Resolution
Bilingual Customer Engagement & Digital Marketing Assistant
Managed daily content engagement and direct messaging for a high-profile subscription-based personal brand, increasing fan retention through personalized, on-brand bilingual communication. Juggled 3–5 conversations simultaneously while maintaining a sub-2-minute response time, ensuring high customer satisfaction and renewals.
Customer EngagementDigital MarketingContent ManagementBilingual CommunicationCustomer Retention
Education
Universidad Nacional de Lanús
Bachelor's Degree in Translation Studies with a concentration in professional communication, legal and economic translation.