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Judith Sylvain
Open to opportunitiesCustomer Service Specialist
Customer Service Specialist blending account management, data entry, and crisis-support teamwork.
United StatesCustomer Service Specialist at Carlos and Son Inc
About
I’m a Customer Service Specialist with a strong client-services focus, handling accounts, resolving issues, and supporting smooth operations through accurate data entry and clear communication by phone and email. In customer service roles, I investigated problems, managed refunds/exchanges/credits, and compiled customer satisfaction reports to identify areas for improvement.
Previously, as a Behavior Assistant, I supported research-based best practices including Multi-Tiered Systems of Support, School-Wide Positive Behavior Support, Restorative Justice, and School-Based Teams. I also assisted with crisis intervention services, provided staff support, coordinated reintegration monitoring, and served as a liaison between families and collaborative agencies for coordinated behavioral health agreements.
Experience
Customer Service Specialist
Investigated and resolved customer issues via phone and email, managed accounts, and assisted with refunds, exchanges, and merchandise credits. Compiled customer satisfaction reports, identified improvement opportunities, and supported preventative initiatives through a multidisciplinary team with community partners.
TeamworkCustomer ServiceAccount ManagementPhone CommunicationRefundsMerchandise Credit ProcessingConflict Resolution
Behavior Assistant
Supported implementation of MTSS, School-Wide Positive Behavior Support, and restorative justice; provided crisis intervention services, staff support, and parent education while coordinating student reintegration. Served as a liaison between families and collaborative agencies to ensure behavioral health agreements aligned with school services.
School Wide Positive Behavior Support (SWPBS)Crisis InterventionParent Education
Education
Palm Beach State College
Earned an Associate Degree at Palm Beach State College from 2020 to 2025.
Earned an Associate Degree at Palm Beach State College from 2020 to 2025.