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Customer Service Executive
Customer Service Executive at OGADEP managing SQL client records and improving service reporting and response times.
NigeriaCustomer Service Executive at Ogun State Agricultural Development (OGADEP)
Managed a structured SQL database of 2,000+ client and laboratory service records, ensuring 100% data accuracy and real-time reporting. Generated performance reports using Microsoft Excel, reducing processing errors by 15% and response time by 20%.
SQLExcelData AnalysisReportingQuality AssuranceDocumentationKPI MonitoringProcess OptimizationCustomer ServiceCRM
Handled daily customer inquiries regarding mobile devices, accessories, pricing, and product specifications. Resolved 90% of complaints on first contact and managed social media and WhatsApp interactions, responding to 50+ inquiries daily.
Customer ServiceComplaint ResolutionOrder ProcessingCRMSocial MediaWhatsApp BusinessSales Records
Managed classroom operations for 30–40 students, demonstrating leadership and communication skills. Developed structured lesson plans with a 95% student completion rate and provided one-on-one mentoring that improved academic performance by 10%.
TeachingLesson PlanningMentorshipClassroom ManagementCommunication Skills
Master of Science in Botany from the University of Lagos, completed in 2019.
Master of Science in Botany from the University of Lagos, completed in 2019.
Bachelor of Science in Plant Science from Olabisi University, Ogun State, Nigeria, completed in 2016.
Bachelor of Science in Plant Science from Olabisi University, Ogun State, Nigeria, completed in 2016.
Profile sourced from Himalayas.