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Marketing Counsellor & Customer Service Officer
Customer service and sales professional at HOLYONEPATHWAYPARTNERS, managing applicant enquiries and records across multiple channels.
NigeriaMarketing Counsellor & Customer Service Officer at Holy One Pathway Partners
Manage high-volume enquiries across calls, WhatsApp, SMS and digital platforms with prompt, professional responses that enhance client satisfaction. Maintain accurate applicant databases and spreadsheets; prepare and submit daily progress reports to supervisors.
Customer SupportCRMData ManagementSpreadsheetsCommunication SkillsReporting
Conduct vital checks and breast screening procedures; provide advisory support based on results and ensure compliance with screening protocols.
Health ScreeningsVital ChecksClient advisory supportCompliance
Pursued a Postgraduate Diploma in Business Administration, completing the program in 2024.
Pursued a Postgraduate Diploma in Business Administration, completing the program in 2024.
Completed the National Youth Service Corps program and received a discharge certificate in 2019.
Completed the National Youth Service Corps program and received a discharge certificate in 2019.
Earned a Higher National Diploma in Purchasing and Supply, completing the program in 2017.
Earned a Higher National Diploma in Purchasing and Supply, completing the program in 2017.
Earned an Ordinary National Diploma in Purchasing and Supply, completing the program in 2014.
Earned an Ordinary National Diploma in Purchasing and Supply, completing the program in 2014.
Completed secondary education, earning a Secondary School Certificate in 2011.
Completed secondary education, earning a Secondary School Certificate in 2011.
Processed cash transactions (deposits, withdrawals and transfers) in accordance with bank policies while prioritising accuracy and customer satisfaction. Resolved complaints, inquiries and failed transactions; confirmed requests via phone and provided timely feedback until full resolution.
Cash HandlingCustomer ServiceSalesCASA GrowthAccount ManagementProblem Solving
Planned daily instructional lessons, managed student behaviour, and maintained accurate attendance, grades and conduct records.
Lesson PlanningClassroom ManagementRecord keeping
Provided administrative support for women's empowerment outreach events: registration, documentation, material distribution and activity coordination. Maintained guest databases, facilitated communication between stakeholders, and helped create a safe, orderly environment for beneficiaries.
Administrative SupportEvent CoordinationDatabase ManagementCommunication Skills
Coordinated entrepreneurship training programmes, workshops and skill-acquisition sessions focused on youth empowerment. Developed training materials, tracked attendance, prepared reports, mobilised participants and provided administrative support including data entry and record-keeping.
Program CoordinationTrainingData EntryReportingEvent Management
Prepared agendas, recorded minutes, managed correspondence and schedules for rehearsals and performances; assisted in organising cultural events and outreach. Served as Class Instructor/Supervisor at AbdulRasheed Adisa Raji Special School: planned lessons, managed student behaviour and maintained academic records.
SecretarialEvent CoordinationLesson PlanningRecord keeping
Handled customer inquiries and complaints with prompt follow-up; promoted products, recommended solutions and contributed to sales targets while preparing reports and supporting merchandising.
Customer ServiceSalesReportingMerchandising
Managed stock-taking, inventory records, cash handling and daily sales balancing; provided front-desk support, customer recommendations and basic administrative duties including filing and weekly reports.
Inventory ManagementCash HandlingSalesAdministrative SupportReporting
Profile sourced from Himalayas.