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Juliet Mutheu
Looking for a jobCustomer Service Agent
I resolve high-volume customer needs across banking, hospitality, events, and digital service channels.
KenyaCustomer Service Agent at Remote
About
I manage high-volume customer calls, emails, and live chat enquiries, resolving issues, maintaining accurate CRM records, and promoting relevant products and services.
At Access Bank Kenya, I handled 100+ daily inquiries, opened 150+ accounts, and onboarded 200+ customers to digital banking platforms, contributing to a 7% increase in digital transactions.
I've also driven a 25% increase in hotel revenue at Sun N Sand Beach Hotel and coordinated end-to-end delivery for 70+ events at Flossy Hospitality, combining client service, sales, vendor coordination, and issue resolution.
Experience
Customer Service Agent
Manage high-volume inbound and outbound calls, emails, and live chat enquiries, ensuring prompt, professional responses. Accurately log customer interactions and resolutions into the CRM system, and proactively promote additional products through up-selling and cross-selling.
CRMGoogle WorkspaceCustomer ServiceComplaint ResolutionUpsellingCross SellingCRM ManagementData Entry
Customer Service Representative Intern
Handled 100+ daily customer inquiries via calls and emails, achieving a 70% customer satisfaction rating. Opened 150+ new accounts, onboarded 200+ customers onto digital banking platforms, and resolved complaints while ensuring compliance with service standards.
Customer ServiceInbound CallsComplaint ResolutionClient Onboarding
Education
Technical University of Mombasa
Bachelor of Science in Tourism Management with Second Class Honours (Upper Division).