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juliet sam
Looking for a jobCustomer Service Executive
Customer Support Executive at Glyphs company Limited, with experience investigating mobile money cases and annotating AI training data.
GhanaCustomer Service Executive at Glyphs Company Limited
Experience
Customer Service Executive
Handled front desk operations, coordinated appointments, and provided administrative support. Assisted customers via WhatsApp, email, telephone, and face-to-face, maintaining accurate records and supporting daily operations.
Customer SupportAdministrative SupportWhatsApp BusinessEmailTelephoneRecords ManagementInventory ManagementVendor coordination
Backoffice Executive
Managed over 150 customer cases daily, reviewing and investigating mobile money transactions, technical issues, and complaints. Verified customer information, identified root causes, and resolved issues while working with internal teams on escalations.
Case InvestigationInformation verificationMobile MoneyCustomer Complaint ManagementRoot Cause AnalysisEscalation ManagementRemote Work
Sales and Service Executive
Managed 100-150 inbound and outbound calls daily in a high-volume call center. Assisted customers with billing, account issues, technical troubleshooting, and service requests, while recommending products and escalating complex issues.
Inbound CallsOutbound CallsCustomer SupportBillingTechnical TroubleshootingCustomer Satisfaction SurveysUpsellingEscalation Management
Education
University of Ghana
Bachelor of Arts in Linguistics from the University of Ghana, completed in 2012.
Bachelor of Arts in Linguistics from the University of Ghana, completed in 2012.
Mfantsiman Girls' Senior High School
Completed WASSCE at Mfantsiman Girls' Senior High School from 2004 to 2007.
Completed WASSCE at Mfantsiman Girls' Senior High School from 2004 to 2007.