Jumana Elgilani

Luxury Watch Sales Consultant

Managed approximately £1.3 million in annual sales across Rolex, Cartier, Tudor, Patek Philippe, Pre-Owned, TAG Heuer and Longines, overseeing the full client journey from enquiry and needs analysis through to consultation, purchase, follow-up and aftersales. Built long-term client relationships with a strong focus on retention, repeat business, referrals, upselling and cross-selling, consistently

Luxury SalesClient CareCRMMedalliaMerchandisingStock ManagementTrainingReportingAftersalesUpsellingCross SellingKPI ManagementRolexCartierTudorPatek PhilippeTAG HeuerLongines

Guest Host

Worked at a high-end wine bar during peak periods, delivering consistent, high-level service. Built rapport with affluent guests, maintained product knowledge and ensured seamless coordination with team members.

Customer ServiceRapport BuildingProduct KnowledgeTeam CoordinationInventory Presentation

Customer Service Adviser & Role Model

Sky

Managed high volumes of customer calls, identifying individual needs, providing tailored solutions and proactively identifying opportunities to upsell services and maximise revenue. Progressed to a 'Role Model' position, supporting the training and development of new recruits through 1:1 coaching, live call supervision and practical training.

Customer ServiceUpsellingRetentionContract RenewalKPI ManagementCoachingTrainingMicrosoft WordExcelPowerPoint

Pharmacy Student Assistant

Boots

Assisted in pharmacy operations and customer service at Boots.

Sales Assistant

Marks & Spencer

Provided sales support and customer service at Marks & Spencer.

Teaching Assistant

Assisted teaching staff and supported students at the Sudanese School.

Sales Assistant

Provided sales support and customer service at My Cookie Dough.