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Senior CRM & Automation Specialist
Senior CRM & Automation Specialist at Cfoaf building production AI agents and 40+ automation workflows across business systems.
PakistanSenior CRM & Automation Specialist at Cfoaf
Led end-to-end development of a production conversational AI agent using OpenAI APIs, reducing manual intake handling by 80%. Built intelligent AI agent workflows using LangChain, LangGraph, and RAG, and integrated multiple LLM APIs with structured outputs and function calling.
OpenAI APIAnthropic Claude APIGoogle Gemini APILang ChainLangGraphRAGVector DatabasesPrompt EngineeringTool callingN8nMakeKarbonHubSpotGoHighLevelREST APIsWebhooksReactNodeJSAuth0LLM EvaluationDocument Processing
Led 20+ CRM implementations, migrations, and client portal projects across multiple CRM platforms. Built and optimized CRM workflows and business process automations using Make, Zapier, and custom Node.js/PHP integrations.
KarbonHubSpotSalesforceZoho CRMPipedriveMicrosoft Dynamics 365MakeZapierNodeJSPHPLaravelREST APIsWebhooksActiveCampaignMailchimpKlaviyoData MigrationData Cleaning
Ran automation and telephony infrastructure for production AI voice-bot operations handling 5,000+ calls monthly across 10+ markets. Designed voice-agent flows, built evaluation loops, and led a 5-8 person team to automate workflows and reporting.
TwilioRetell AIVAPIElevenLabsPythonNodeJSN8nMakeWebhooksAutomationTelephonyVoicebotsMonitoringAnalytics
Delivered 100+ websites and landing pages for small businesses using PHP, JavaScript, and HTML/CSS, automating lead capture and follow-up workflows. Optimized website functionality, responsiveness, and cross-browser compatibility.
PHPJavaScriptHTML CSSWeb DevelopmentLead CaptureEmail IntegrationCRM Integration
Pursuing a Bachelor in Software Engineering at COMSATS University Islamabad, Abbottabad campus, with an expected completion in the future.
Earned the Google Project Management Certificate through Coursera.
Earned the IBM Data Engineer Professional Certificate through Coursera.
Completed the Advanced CRM Automation Workshop from GoHighLevel Community, offered through Coursera.
Profile sourced from Himalayas.