Kajoria Shepherd

Office Assistant II

Provided administrative support by collecting incident reports and PHI data for tracking and reporting. Processed 60-100 reports daily, verified accuracy in EHR, and communicated discrepancies.

Data EntryElectronic Health Records (EHR)Medical RecordsPHIReportingMicrosoft WordAttention To Detail

Membership Service Rep

Kaiser Permanente

Provided front desk support and in-person service to customers, members, and patients. Handled insurance verification, referrals, billing issues, and assisted with forms and grievance processes.

Customer ServiceInsurance VerificationBillingElectronic Health Records (EHR)Data EntryCommunication SkillsProblem Solving

Workers Comp Claims/Lead

Kaiser Permanente

Served as liaison to Occupational Health Dept and demonstrated knowledge of WC Federal and State regulations. Processed work comp claims, conducted daily huddles, audits, and reports.

Claims ProcessingWorkers’ CompensationRegulatory ComplianceAuditReportingProblem Solving